Komtel is a leading application service provider committed to delivering outstanding technology solutions for the Retail Marketing industry. Since 1993, Komtel has utilized various high-end technologies such as Web, IVR and Handheld devices to help streamline business processes, and support business volume growth, while minimizing IT overhead and development costs. Ultimately, our solutions help you maximize performance and manage business better.
When we planned the development of Site Service Manager™, we took a step back to understand the environment in which retail management companies operate. We observed many inefficiencies and labor intensive tasks that exposed opportunities for decreased quality control and less than optimum performance. From set-up to reporting, Site Service Manager™ has been developed with robust functionality that addresses many of those inefficiencies and easily integrates into your company's environment to help you manage your business more effectively.
Steve Kohanek - President and CEO
 Steve is the founder, President and CEO of Komtel, Inc. Since its inception in 1993, Steve has responded to market demand by developing technology-based tools for merchandisers, demonstrators, market research and the mystery shopping industry. Steve's vision is to provide data collection, management and reporting tools to assist with field-related projects for these industries.
Steve began his professional career after receiving a Bachelor's degree in Computer Science from Ithaca College. His concentration on Business and Management led him to a position of Systems Analyst with Perrier Group. At Perrier Group, Steve designed, developed and installed an Interactive Voice Response System for Perrier's Poland Spring Water Company in Norton, Massachusetts serving approximately 120,000 customers.
Dennis Kohanek - Vice President of Operations
 Dennis Kohanek, has been with Komtel since 1997. Dennis's primary responsibilities include customer support, technical support and administrative activities. Dennis graduated from the University of Minnesota with a BSAE. His career, spanning over thirty years, included management positions with various firms where he developed his skills in technical sales, major customer development and marketing.
Charlie Fanning - Vice President of Sales
 In 2011, Charlie joined Komtel as the Vice President of Sales. With a career spanning over 30 years, Charlie brings a true understanding of the Retail Merchandising industry.
Charlie is a 1971 Magna Cum Laude graduate of Providence College and spent many years in the manufacturing side of the industry holding senior management positions with Gerber Products Co. In addition he was VP of Sales and Operations at Northeast Support Services, a regional MSO company, Convergence Marketing and Driveline Merchandising.
An active member of NARMS, Charlie has attended annual meetings, led workshops, chaired the MSO committee and Associate Member committee, and spent 5 years on
the Board of Directors for NARMS.
Debbie Kohanek - Office Manager
 Debbie has been with Komtel since 1997. She manages the day to day logistics of payroll, accounts payable and accounts receivables invoicing while fielding and managing customer calls. With her superior organizational skills, Debbie is a cherished employee.
Gene McNamara - Senior Applications Developer
 Gene McNamara joined the Komtel team in 2010 bringing extensive technical experience in application design, development and integration. His experience includes multiple long term contracts with IBM as the lead architect and designer for mission critical executive information systems and business intelligence solutions.
Tricia Farin - Marketing Expert
 Tricia Farin's broad reaching, in-depth knowledge and versatility in the marketing industry are key components to her proven successful track record. She brings a rare combination of creativity and analytical prowess and maintains a rigorous focus on objectives to ensure business results.
Komtel recognizes that superior reporting and management solutions are a team effort. Our partners complement Komtel's portfolio of products to develop and deliver applications that improve your corporate performance.
Cervalis
Due to the rapid growth of its IT infrastructure and online capabilities, Komtel selected Cervalis to provide the highest levels of availability, security and performance for its Internet and IVR operations, including infrastructure management, Web site monitoring and round-the-clock support. This allows Komtel to attain an aggressive performance commitment in striving to provide no less than 99% uptime 24 hours a day, 365 days per year, not including Planned DownTime. The multi-million dollar state-of-the-art facility is equipped with industry-leading hardware, software and communications equipment to provide premier managed hosting, IT outsourcing, Business Continuity, Custom Hosting Solutions.
NARMS
Associated with NARMS since 1998 and provides the Retail Marketing Industry with a proven, reliable and economically feasible software product - Site Service Manager |
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Quickbooks
Through collaborative efforts SSM has the ability to export timesheet collection and other payroll data directly to QuickBooks resulting in enormous time savings and reduced human error.
ADP
Reduce manual input!! Through a team approach with ADP, approve your merchandisers for payroll in SSM and just select the ADP payroll export option. An export file is created in Excel format for input directly to ADP payroll system.
ARCHCO
Another payroll interface to make your processing quick and simple.
Comdata
An affiliation with Comdata allows for a Debit Card Check in/out system with the complete SSM Debit Card interface. Using this feature eliminates the need for sending voucher checks or reimbursements to the field.
UPS WorldShip
Working with UPSWorldship to create the export interface, shipping bulk items for your projects has never been easier.
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